SUPPORT / BRAINS
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Purchase or download
Brains is delivered through Payhip as a ZIP file. Check the email address used at checkout for your receipt and download link; also check your spam folder. If you cannot access the download, email hello@puggles.app with your purchase email address and order reference (never your payment-card details).
Install on Windows
- Download the ZIP file from your Payhip purchase page.
- Right-click the ZIP in File Explorer and select Extract All.
- Open the extracted folder and run the included Windows setup or installer file. Follow its on-screen instructions.
- Launch Brains using the shortcut or Start menu entry created by the installer, if supplied.
- Add your first unfinished item and keep its notes, attachments and reminders together.
If Windows shows a publisher or security warning, check the publisher and source before running the file. If the publisher does not match what you expect, contact support instead of bypassing the warning.
Compatibility
Brains is Windows desktop software, not a browser or mobile app. Support for specific Windows editions, CPU architectures and managed company devices depends on the release and system policy. If unsure about your machine, email its Windows version and whether it is a work-managed PC before purchasing.
Licence and computers
One purchased licence is for one named user on up to two devices, including their own personal or internal business work. The licence is not shared between colleagues. See Terms for details.
Something isn't working
Tell us what you were trying to do, the steps to reproduce the problem, your Windows version and the result you saw. A screenshot helps, but please remove confidential information before sharing it.
Protect your data
Brains stores its working data locally on your computer. Maintain your own backup routine, especially before reinstalling Windows or moving to another PC. If you are unsure where the app stores your data or how to back it up in your version, ask support before deleting files.
Refunds and withdrawal
Refunds and cancellation rights depend on the circumstances and applicable consumer law. You can read our withdrawal terms or use our withdrawal information to contact us. Your statutory rights remain unaffected.
Business contact details
Puggles is a Platy software brand (KvK 42021754). Contact us at hello@puggles.app or see the company page for business address and phone number.
Before buying
If you are unsure whether Brains fits your workflow, your Windows installation, or your organisation's policies, ask us. We will answer plainly.